General Manager Job Description
Job Title: General Manager
Reports To: Board of Directors
FLSA Status: Exempt
Prepared By: Placerville Food Co-op
Prepared Date: March 2021
The Placerville Food Co-op seeks a collaborative leader who enjoys building a healthy store culture to join our dedicated team of employees. The General Manager will be responsible for the effective management of all the affairs of Placerville Natural Foods Co-op. The GM will plan, direct, and coordinate the programs and activities of the co-op, will work toward the objectives established by the Board of Directors, attend conferences, confer with consultants, visit other co-ops, and stay current and engaged with ideas relating to co-op management, principles, food products, etc. Requires regular, predictable schedule and availability to employees in response to urgent or emergency situations.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Within the limits of the articles of incorporation, the bylaws, and the policies established by the Board, the General Manager is responsible for and has the authority to accomplish the duties listed below. The Board may assign other tasks as deemed necessary. S/he may delegate portions of her/his responsibilities consistent with sound operations and authorized policies and procedures, together with proportionate authority for their fulfillment, but s/he may not delegate nor relinquish any portion of her/his accountability for results.
- Coordinate preparation of annual business plan with operating, capital, and cash budgets for Board approval.
- Participate with Board in development of long-range plans;
- Assist Board President with setting of Board meeting agendas;
- Set measurable objectives for all departments, and review department reports with managers periodically;
- Plan and implement changes in store layout to enhance sales and staff efficiency;
- Participate in regional and national co-op and industry organizations;
- Keep current on cooperative philosophy, natural food products, competitors’ prices, and business trends in the natural foods industry;
- Provide the Board with forecasts and plans as necessary to assure that all cooperative operations are equipped to meet members’ needs;
- Advise and assist the Board in formulating objectives and policies requisite for effective management of the cooperative.
- Report monthly to Board on financial performance of co-op;
- Prepare an annual operating budget for Board approval;
- Monitor deviations from budget, take corrective action, and report to Board on actions taken;
- Approve capital expenditures within budget.
- Submit requests to Board for emergency and/or unbudgeted expenditures; Make recommendations to Board on sale of assets over $7,500.00. Obtain financing as directed by the Board.
- Represent the co-op in negotiating loans and contracts.
- Ensure compliance with all applicable laws including but not limited to business licenses, permits, health regulations, labor laws, etc.
- Ensure prompt, friendly, knowledgeable customer service from staff.
- Interpret and administer policies established by the Board, and issues instructions about such policies to employees to assure uniform interpretation;
- Ensure adequate insurance for co-op, and maintain the security of building, equipment, inventory, staff, and customers;
- Ensure cleanliness, safety, and maintenance of co-op’s physical plant;
- Oversee all expansion, remodeling, and major repair and maintenance projects;
- Keep the Board regularly informed of the progress and results of cooperative operations for conformity with established objectives, budgets, and policies.
Marketing and Member Services –
- Develop marketing plan for inclusion in annual business plan;
- Oversee advertising programs;
- Work with Board and staff to implement and maintain capital share program;
- Make presentations at membership meetings and write General Manager report for newsletters to keep members informed of the affairs of the cooperative;
- Oversee working members’ work credit program;
- Coordinate promotions and special events;
- Oversee Merchandising Policy to ensure coherent in-store image;
- Maintain and enhance the co-op’s relationship with the community.
Human Resources –
- Directs and generally supervises immediate subordinates in the performance of their assigned duties; renders advice, assistance and guidance to subordinates;
- Ensures development of cost-effective and legal personnel policies and practices;
- Hires staff and conducts evaluations based on written job descriptions and performance standards;
- Maintains familiarity with staff’s job descriptions and updates as needed;
- Takes disciplinary action as needed following established policies;
- Plans for staff development to retain and promote qualified employees;
- Ensures orientation and on-the-job training;
- Creates and coordinates staff schedules and payroll;
- Approves pay increases for employees;
- Regularly conducts staff/management meetings.
Responsibilities to Safety:
- Protect the safety of self, co-worker’s, and Placerville Food Co-op patrons at all times.
- Either act as or appoint a qualified Safety Officer to ensure compliance with CalOSHA requirements.
- Report any potentially harmful equipment or situations to the immediate supervisor without delay.
- Report safety-related accidents and incidents at once to supervisor. Follow all company and safety policies and procedures.
- Operate equipment in a safe manner that will not lead to injury of self or others.
Supervisory Responsibilities: Responsible to supervise administrative assistant, managers and overall supervision of Placerville Natural Foods Co-op employees.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school diploma or GED certificate required. Prefer Bachelor’s degree or Associates degree. Requires one year of management and at least 3 years of increasing managerial responsibility in a natural food store. Must have ability to read and understand financial statements and a firm grasp of margin and pricing. Demonstrated ability to follow through on commitments. Knowledge of current trends in the natural foods industry. Must have strong communication skills including clear directions and excellent listening skills.
- Ability and willingness to be available in person or over the phone to support managers and staff in making time-sensitive decisions
- Ability to recognize and acknowledge responsibility
- Ability to work cooperatively and collaboratively with management, staff, and board members
- Actively engaged in social responsibility
- Honest, open, direct communication
- Ability and willingness to mentor staff and support professional development
- Ability to listen, build morale, and support an established team of dedicated employees
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write board-level reports and correspondence.
- Ability to speak effectively before groups of customers or employees.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio and percent.
- Ability to solve practical and complex problems and deal with a variety of concrete variables in situations
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or electronic form.
An individual should have knowledge of:
- Internet software
- Inventory software
- Order processing systems
- Spreadsheet software
- Word Processing software
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to:
- Use hands and fingers
- Handle or feel
- Reach with hands and arms
- Crouch or crawl
- Talk or hear
- Taste or smell
- Be regularly exposed to natural oils, chemicals and odors/fragrances, including perfumes, colognes and scented lotions
The employee must regularly lift and/or move up to 50 pounds safely.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to a moderate to high level of noise and changes in temperature.
Measures of Performance
- Analytical Thinking – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Makes a systematic comparison of two or more alternatives; Notices discrepancies and inconsistencies in available information; Approaches a complex task or problem by breaking it down into its component parts and considering each part in detail; Weighs the cost, benefits, risks, and chances for success in making a decision; Designs workflows and procedures.
- Forward Thinking – Anticipates possible problems and develops contingency plans in advance; Notices trends in the industry or marketplace and develops plans to prepare for opportunities or problems; Anticipates the consequences of situations and information and plans accordingly; Anticipates how individuals and groups will react to situation and information and plans accordingly.
- Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
- Attention To Communication – Ensures that others involved in a project or effort are kept informed about developments and plans; Ensures that important information from his/her management is shared with his/her employees and others as appropriate; Shares ideas and information with others who might find them useful; Uses multiple channels or means to communicate important messages (e.g. memos, newsletters, meetings).
- Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed; Listens and responds constructively to other team members’ ideas; Offers support for others’ ideas and proposals; Is open with other team members about his/her concerns; Expresses disagreement constructively.
- Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
- Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Developing Others – Provides helpful behaviorally specific feedback to others; Shares information, advice, suggestions to help others to be more successful; provides effective coaching; Gives people assignments that will help develop their abilities; Regularly meets with employee’s to review their development efforts and improvements.
- Empowers Others – Gives people latitude to make decisions in their own sphere of work; Is able to let others make decisions and take charge; Encourages individuals and groups to set their own goals, consistent with business goals; Expresses confidence in the ability of others to be successful.
Transparency – Embraces a culture of full, straightforward, timely, and accurate communication to Board and Staff regarding all executive decisions made on behalf of the Coop.